Bloomfield Bicycle & Repair Shop — Establishment and bicycle store at 38 Tunxis Avenue, Bloomfield, Connecticut.

We purchased 3 electric bikes from the Bloomfield Bike Shop for a trip to Alaska. They were a new design and when we rode them, it turned out there was a flaw in the design that caused the chain to keep coming off. Knowing we wanted the bikes for our trip, Kevin the manager and Mike the owner went out of their way to get us 3 bikes of an earlier design which would work for our trip and could be exchanged when we returned and the design flaw had been worked out. On our trip, one of the bikes fell off the rack and was destroyed, but Kevin and Mike were still helpful getting us a new bike at a reduced cost and replacing the other bikes with the modified design. Through all of this, they showed a strong commitment to standing behind what they sold and making sure that we, as customers, were satisfied with our purchase. I don't think you could ask for more from any well run business.